Returns & Exchanges

Help Center / Returns & Exchanges

At Moroccan Furniture NYC, we stand behind the quality of our products and want every purchase to be a positive experience. We will do our best to make things right if you are not satisfied.

Please keep in mind that our products are handcrafted by artisans using natural materials, including repurposed textiles and upcycled vintage pieces. The process and techniques of production give each product its own character. Each product will be unique and slightly different from each other. Variation of color, weave, pattern, stitching, finishing, and other features, within and between products, is to be expected. The individuality of each piece adds to its aesthetic and speaks to its heritage.

Still, if you believe an item to be faulty, or are otherwise unhappy with your purchase, we are happy to work with you to resolve the issue.

Return of Stock Items Sold to Individual Customers

For stock items sold to retail customers, we gladly accept returns for a full refund when items are returned to us within 30 days of delivery date. Items returned after 30 days but before 90 days are eligible for store credit.

Returned items must be returned in original and unused condition, with all tags still attached and with all original packaging, and accompanied by: the order number, the return authorization (RA) number, and the contact information (name, address, phone, email) of the customer.

If you would like to return your purchase, please contact us at (646) 383-7212 or email us, to receive a return authorization (RA) and shipping instructions.

Returns and credits will be processed once we have received and inspected the returned goods. Returns will be refunded in the same form of tender as the original transaction. Due to transaction processing time, please allow up to 14 business days after our receipt of returned goods for the refund to appear in your account.

Please note that shipping fees are non-refundable.

Please note that returned items that do not comply with the return policy are not eligible for refund/credit will not be returned to the customer.

Return of Stock Items Sold to Corporate Wholesale, or Trade Customers

For stock items or bulk orders sold to corporate, trade, or wholesale customers, we gladly accept returns for full refund, less a 10% restocking fee, when items are returned to us within 30 days of delivery date. Items returned after 30 days but before 90 days are eligible for store credit at the lower of the original or current selling price upon receipt, less a 10% restocking fee.

If you would like to return your purchase, please contact us at (646) 383-7212 or email us, to receive a return authorization (RA) and shipping instructions.

Please note that shipping fees are non-refundable.

Please note that returned items that do not comply with the return policy are not eligible for refund/credit will not be returned to the customer.

Exchange of Stock Items

In the case of exchanges, a re-delivery charge at our standard rate will apply. We will, of course, refund shipping charges if there has been an error on our part or if the item received is faulty.

Cancellation of Stock Item Orders

If you change your mind and wish to cancel your order, please contact us as soon as possible. If your goods have not already shipped, we will attempt to cancel your order and process a refund. In cases where the order already has been shipped, you will need to return the goods to us so that we can process a refund in accordance with our return policy.

Items Lost or Damaged in Transit

We cannot accept responsibility for, and no refund will be given, in the following cases: item(s) lost or damaged in transit, incorrect or outdated delivery address, incorrect address format, after three failed delivery attempts by the courier, delivery refusal by the recipient customer, or item(s) returned in a used or damaged condition. We strongly advise that proof of postage and tracking number be retained when returning any item.

Custom Orders

We require a 50% deposit for all custom orders. This deposit is nonrefundable after a 72-hour change/cancellation window. These items are made to your specifications and cannot be returned or exchanged.